Hotel Front Office Manager

First – and last – impressions count and you’ll be responsible for helping your hotel make the very best possible.

Front office staff is often the first to meet the guests.

You might be checking people in, dealing with questions or complaints, so you’ll need to be friendly, flexible and happy to help.

People like you make a hotel service memorable for all the right reasons.

Responsibilities

• To welcome guests and ensuring the front desk provides a professional and friendly service
• To ensure that guests receive high quality service.
• Managing and training the Front Office staff and arranging staff scheduling.
• Dealing with guests in best manner.

Skills

• Team working
• Sales ability
• Hospitality and Diplomacy and the ability to communicate clearly
• Adaptability: coping with the diversity of customers and their needs
• Availability: working nights, weekends and public holidays
• Self-control: handling complaints
• Good relationship skills.
• Firm leadership skills
• The ability to multitask, priorities and manage time
• The ability to perform under pressure

If you have any questions, please contact us.